Shipping and Delivery Policy         
 

At Subzero Software Solutions Private Limited (“we,” “our,” “us”), the team behind purplebreeze, we are dedicated to delivering a hassle-free shopping experience for our Indian users (“you,” “your”). Ensuring your orders reach you swiftly and in perfect condition is our top priority. This policy outlines the key shipping and delivery terms for all purchases made on our website. By placing an order, you acknowledge and accept the shipping conditions outlined below. From the moment you browse our collections to the day your package arrives, we are committed to making every step as convenient and reliable as possible. 

Delivery Locations Across India 

• We proudly offer shipping services all across India, covering a vast network of locations. 
• Currently, international shipping is not available, but we are exploring options for future expansion. 
• Our delivery network spans both urban hubs and remote locations, ensuring accessibility for all customers. 
• Whether you reside in a bustling city or a quaint town, our stylish collections are just an order away. 
• We continually strive to broaden our reach, so keep an eye out for updates on expanded delivery zones. 

How Long Does It Take to Process Your Order? 

Once an order is placed, it enters the processing stage, which typically takes 1-2 business days from confirmation. Please note that weekends and public holidays are not included in processing timelines. Once your order is ready, you will receive an email notification. Our team works diligently to ensure all orders are packed, processed, and dispatched promptly. We recommend keeping an eye on your inbox for shipping updates and estimated arrival times. 

Missed Deliveries & Re-Delivery Attempts 

If a delivery attempt is unsuccessful due to an incorrect address or unavailability, our logistics partner will try to re-deliver up to two times. If these attempts fail, the package may be returned to our warehouse. Customers may request re-delivery, but additional shipping charges might apply. To avoid complications, please ensure that someone is available to receive the order at the provided address. If you anticipate any issues with receiving your package, feel free to contact our team for assistance. 

Missing or Defective Shipments 

• If your package arrives damaged, report the issue to our support team within 48 hours, along with photos for verification. 
• We will assess the situation and initiate a replacement or refund, depending on the circumstances. 
• We take every precaution to ensure secure packaging and smooth transit for all orders. 
• Your shopping satisfaction is our priority, and we are always ready to address any concerns. 

Additional Handling for Certain Products 

Some products, such as bulky, delicate, or high-value items, may require special packaging and handling. These orders might have different shipping terms, which will be clearly mentioned on the product page. Before making a purchase, we recommend reviewing the product-specific delivery details to ensure a smooth experience. Our goal is to protect your purchase and deliver it in pristine condition. If you have any questions regarding special delivery requirements, our customer support team is always available to assist. 

Thank you for shopping with us, we look forward to bringing exceptional fashion to your doorstep.